Maintenance

October 2024
Oct 18, 2024
1 maintenance

We will be conducting hardware upgrades at our Mumbai Data Center.

Maintenance

Resolved Oct 18 at 03:00am IST

On October 18th at 03:00 AM IST, our systems will undergo maintenance. During this time, you may experience temporary service interruptions. We appreciate your understanding as we work to improve our infrastructure for a better experience. Thank you for your support!

November 2024
Nov 10, 2024
1 maintenance

Billing Panel Update in Progress

Maintenance

Resolved Nov 10 at 01:10am IST

We are currently updating our billing panel to enhance your experience and improve overall service quality. During this time, access to the billing panel may be temporarily unavailable.

We apologize for any inconvenience this may cause and appreciate your patience as we work to serve you better. If you have any urgent billing needs or questions, please reach out to our support team.

Thank you for your understanding and continued trust in us.

Nov 05, 2024
1 maintenance

We’re upgrading hardware and enhancing server performance for improved reliab...

Maintenance

Resolved Nov 05 at 03:44pm IST

The scheduled maintenance has been successfully completed. All servers are now back online and fully operational. Thank you for your patience during this process!

2 previous updates

December 2024
Dec 14, 2024
1 maintenance

Network maintenance on SG NODE-01

Maintenance

Resolved Dec 14 at 10:31pm IST

The scheduled maintenance on SG NODE-01 has been successfully completed.

The network improvements and performance enhancements are now in place, ensuring a better experience.

Thank you for your patience and support during this process.

1 previous update

Dec 12, 2024
1 maintenance

We are conducting maintenance on SG-NODE to address persistent restart issues.

Maintenance

Resolved Dec 12 at 01:06pm IST

The maintenance on SG-NODE has been completed. The data center team confirmed there are no hardware or firmware issues. Now that we know it’s not a hardware problem, we will review the server configurations to identify any potential issues. The BIOS settings have already been reset to default as part of the troubleshooting process. This will not require any further maintenance or downtime.

1 previous update

Dec 02, 2024
1 maintenance

Extended Maintenance on SG-NODE

Maintenance

Resolved Dec 02 at 05:02am IST

We have completed all diagnostics on SG-NODE, and everything appears to be functioning correctly on our end. However, due to the recurring nature of the issue, we have escalated the matter to the Datacenter team for further investigation.

The Datacenter team is reviewing the situation and will provide an update later today.

We will continue monitoring the server closely and share any new developments as soon as they arise. We appreciate your understanding and patience during this time.

1 previous update

Dec 01, 2024
1 maintenance

We’ve identified an issue with SG-NODE, which was causing all servers to go o...

Maintenance

Resolved Dec 01 at 02:12pm IST

All tests on SG-NODE have been successfully passed. The server has been rebooted, and all services are now operational.
We will continue to monitor the server closely to ensure stability and prevent any further disruptions.
Thank you for your patience and understanding during this process.

2 previous updates